1. Return Eligibility

• 1.1 The return period is thirty (30) calendar days from the date the product is delivered to the Customer, as confirmed by the carrier’s delivery record.

• 1.2 Only printers meeting all requirements in Section 2 – Condition Requirements will be eligible for return and refund.

• 1.3 Casa Printers reserves the right to refuse returns that do not meet the requirements of this Policy.

2. Condition Requirements

To qualify for a return, the printer must:

• Be in original, unused condition

• Include all original accessories, including but not limited to cables, software, documentation, and manuals

• Be returned in its original packaging, including all internal protective materials

• Not have any ink cartridges installed, used, or otherwise tampered with

• Have all serial numbers, identification labels, and warranty seals intact and unaltered

Failure to meet any of the above conditions may result in denial of the return request or a deduction from the refund amount.

3. Return Process

• 3.1 The Customer must initiate a return request via Casa Printers’ official return portal or by contacting Customer Support.

• 3.2 Upon approval, Casa Printers will issue a prepaid return shipping label within 24 hours.

• 3.3 The Customer must package the product securely, using the original packaging and protective materials, and affix the provided return label.

• 3.4 Casa Printers shall not be liable for any damage or loss during return transit if packaging instructions are not followed.

4. Refunds

• 4.1 Refunds will be processed within three (3) to five (5) business days following Casa Printers’ receipt and inspection of the returned product.

• 4.2 Refunds will be issued only to the original method of payment.

• 4.3 If a return is rejected under this Policy, the product will be shipped back to the Customer at their expense.

5. General Provisions

• 5.1 This Policy is subject to change at Casa Printers’ discretion, without prior notice, where permitted by applicable law.

• 5.2 Nothing in this Policy affects the Customer’s statutory rights under applicable consumer protection laws.